Delivery & Returns
WHAT ARE YOUR DELIVERY COSTS?
Please note: Some of our couriers are facing delays due to adverse weather conditions affecting certain regions in the UK. Please refer to the dispatch email from your courier for up to date tracking on your delivery.
|1-3 Working Days
SCOTTISH HIGHLANDS, NI & OFFSHORE ISLES*
*Includes Scottish Isles, Channel Islands (Jersey, Guernsey), Isles of Scilly, Isle of Man, Isle of Wight
|7-10 Working Days
Please allow longer delivery times over Bank & Public Holidays.
CAN I TRACK MY DELIVERY
Once your order has been dispatched, we will email you a tracking link for your order.
UK CUSTOMERS: HOW DO I RETURN MY ORDER?
For instructions on how to return, please see your dispatch note included within your order. If you do not have this dispatch note, please contact us here and a member of our team will be able to assist you further.
Please Note: Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. You are responsible for shipping the products back to us. We recommend using a trackable shipping method. Individual products may be excluded from this guarantee. Check the product description before you place your order.
WHAT IS YOUR RETURNS POLICY
30 Day Returns - Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price. Please contact [email protected] to initiate a refund.
Product/s that were purchased and delivered with a promotional Free Gift must be returned with that Free Gift to receive a full refund for the original item purchased. We reserve the right to deduct the current website price of the Free Gift or promotional item, should the return be delivered without this item included.
WHAT IS YOUR CHRISTMAS DELIVERY & RETURNS POLICY?
Order by the 19th December for delivery in time for Christmas. Orders placed between 20th December and 4th January will be delivered within 3-5 working days.
Christmas Returns Policy:
Any orders placed between the 1st October and 31st December will be covered under our extended Christmas returns policy. Orders placed within those dates will be eligible for return up until and including the 31st January of the following year. Christmas returns are subject to our standard return terms and conditions.
Please contact [email protected] to initiate a return.
RETURNING AN ITEM
As soon as we receive and process your return, we will notify you via email. Your payment card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
HOW LONG WILL MY REFUND TAKE?
We aim to process your refund within 21 days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?
If you receive an incorrect or faulty item please email us at [email protected].
CAN I EXCHANGE AN ITEM?
We are unable to offer exchange on items currently. You can return your item for a refund and then purchase a new item.